Troubleshooting
- I forgot my password. How can I reset it?
- I’ve subscribed to the Chineasy app but I can’t access all the features. What should I do?
- How do I enable/disable sound effects?
- How do I enable/disable animations?
- Will I lose my progress if I get a new phone?
- How do I restart my levels?
- I keep getting an error message when trying to subscribe. What should I do?
- Will I lose my progress if I cancel my subscription or uninstall the Chineasy app?
- I’ve canceled my subscription but my card is still debited. What should I do?
- Is there a web version of the Chineasy app?
- How can I delete my account and data?