Unfortunately, if you subscribed to the Chineasy app in the App Store or Google Play store, the refund can’t be processed from our end. If you would like a refund, please follow the steps found in the support documents below.
iOS: https://support.apple.com/en-gb/HT204084
Android: https://support.google.com/googleplay/answer/2479637?hl=en-GB
If you subscribed to the Chineasy app on the Chineasy Shop page, Chineasy does not offer refunds except for special circumstances and in certain jurisdictions.
Please also make sure you cancel your current subscription at some point at least 48 hours before it expires to avoid automatic renewal. To cancel your subscription, please visit the relevant pages below for step-by-step guidance.
Chineasy website (for those who subscribed via the site, log in to your Chineasy account > MY ACCOUNT > SETTINGS > Subscriptions)
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